(laughing) – I’m done with you Converse! I’m done! I’m so over this video. (laughing) (upbeat music) Okay so in past videos and on Twitter I’ve mentioned that I was
considering doing a video where I try to design custom Vans. So you can see from today’s title I did not design custom Vans, I’m designing custom Converse. When I went on the Vans website to test if it was accessible it was not. And don’t you worry before we
get to doing the Converse one I’m gonna show you why the
Vans one wasn’t accessible. A lot of you have also been requesting in my “I Tried Shopping Online” series for me to actually show you how I do it. Which is what I’m doing in this video. We’re gonna be trying
to screen record on this and if it doesn’t work Mesa will be filming the screen on my phone. I’m currently using the
Galaxy S10 by Samsung. I have a coral case on it and it is the like, it’s almost like, what’s the word I’m looking for? Somebody will comment it. So I’m gonna turn the voice on which basically I just
use the power button and the volume up and. – [Digital Assistant] Voice Assistant on. – I specifically before filming this turned the voice really
slow because you sightees who aren’t used to
listening to voices always– – [Digital Assistant] No not
yet, put your finger on– – Oh my god it sounds so slow to me. I’m doing it for you guys ’cause I want you guys to be able to
hear what I’m hearing but it is, it is so slow. So Mesa just got me to the Vans website. You know just to make it quick. So I could just quickly show
you what’s not accessible. I guess the screen’s recording so I don’t really have
to show you the screen but I was playing with this a few days ago so I kind of know where
everything is on the screen so I know the colors are down here but, oh look, it’s not talking. So I’m guessing what the problem is is they’ve use PDFs,
which is like an image. And Voice Over, Voice Assistant, TalkBack, any voice program,
JAWS, voice on ZoomText, like whatever accessible
computer and phone program you’re talking about will
not be able to read PDFs. So right away PDFs are not
going to be accessible. So that’s why I’m assuming that’s what they’ve done here is just use PDFs. – [Digital Assistant] Voice Assistant on. – Okay so you can see. – [Digital Assistant] Foxing heading two. Double tap to activate. – So it’s saying like
double tap to activate but it’s not telling me what
it’s asking me to activate. So I don’t know what the button
is it’s asking me to press. I can scroll through the colors but I can’t, it’s not telling
me what any of them are. So if I was to design these shoes, like sure I could try to do this but it would literally be
like a complete guessing game it wouldn’t actually like mean anything. But it’s kind of a,
you know, disappointing that Vans aren’t accessible
because I was hoping to do a backpack and a pair of shoes. (Digital Assistant talking indistinctly) Great so I can buy them, perfect, but I can’t do anything else. Yeah you get it, this
one’s not accessible. So let’s move on to
Converse and get design. Okay so I’m now on the Converse website. – [Digital Assistant] Custom Chuck Taylor All Star High Top Black. Custom Chuck, Custom Chuck
Taylor All Star Low Top Gray. Custom. – Okay so I’m going
through the custom options. So there was a High Top, a Low Top. Like I said I grew up a High Top girl. – [Digital Assistant] White. – Custom Chuck Taylor.
– Wait. – But like if you’re
changing and customizing it why is it giving you
all the color options? I’m confused. (hand slapping) Now the phone is just
like not talking at all. This is the problem when you’re like browsing new websites or
trying to use new apps when you’re a screen reader user is like not everything– – [Digital Assistant] Choose sneakers. – Not everything is accessible and it’s just like frustrating ’cause you’re like well I’ll go here and hope it’s accessible. – Patch, what’s that mean?
– Custom Chuck Taylor. Does it have patches on it? – [Mesa] Oh it has a patch on it, like a patch on the, near the heel. – What’s the patch? – [Mesa] It looks like
it’s a, it’s a flower. – [Digital Assistant] Custom
Chuck Taylor All Star Platform. (gasping) – Platform! – [Digital Assistant] All Star Platform. – Ooh girl, I’m so glad
I looked through these. – [Digital Assistant] From 23%. – Oop! – [Digital Assistant]
Custom Chuck Taylor All Star Tie-Dye Platform women’s sneakers. – But I don’t want tie-dye. I just, I don’t know where
things are on the screen. So as a sighted user
you would just be like, “oh there’s the button.” Click. As a blind user I’m just like moving my finger around the screen where I think things probably would be, where I’m like, “oh I
feel like a tab would be “like up here in the corner.” So I just have to like
move around which is why prior to sitting down to film this video I knew that I wanted to
check the websites out a bit. That’s how I found out
Vans was not accessible. That’s why we checked out Converse. So I did play with the
customization on Converse prior to filming this
but Mesa my assistant got me to the customization page. Like I haven’t gone through this part yet which is why I don’t know
where things are, so. Once we get to the customization part I have a pretty good idea of where things are located on the screen. Ugh double, double stacked
sole that’s what I want, four foot ten girl here
needs all the height. Four foot ten and a half, don’t get it, don’t get it twisted. – [Digital Assistant] Edit design. – Found it. Got it. (tongue clicking) – [Digital Assistant]
Outside body, outside body, inside body, inside body, outside body. – Okay so here we have
like all the options. So. I’m picking the outside body color. And then to move the colors I’m just gonna take my two fingers and swipe like this. By the way if you’re
wondering how my phone reads emojis, I’ve done two videos on that so I’ll link those below. – [Digital Assistant] White color link. – I think I’m just gonna go for like a sleek white for now and I can always change it later you know. – [Digital Assistant] Accept put in. – So I’m gonna accept. – [Digital Assistant]
Chuck Taylor All Star Tie-Dye Platform, outside body
outside, inside body inside. – So now I’m going to the inside body. – [Digital Assistant] Black color link. Dolphin color link. White color link. – Dolphin color. The color of dolphin. I did admittedly asked Mesa
when I was practicing for this, I was like “what, what’s dolphin color?” She was like, “it’s gray.” And I was like, “dolphins are gray?” And she was like, “yes.” You know there’s just things as a blind person you don’t know. I can’t remember, like
I haven’t seen a dolphin for many years and people
when they talk about dolphins don’t often talk about the color so. – [Digital Assistant] Accept put in. – Accept. Okay so far my shoes are
lookin’ pretty boring I’m gonna guess ’cause it’s all white. But don’t worry girl
we’re gonna get there. Okay Mesa I’m gonna cheat. Is the tie-dye pastels or brights. – [Mesa] Yes pastels. (snapping) – Yes. Okay we want the pastel. We want the tie-dye tongue. – [Digital Assistant] Accept put in. – So I’m just gonna keep it as it is. – [Digital Assistant] Tongue, tongue link. Heel stripe, heel stripe. – Heel stripe let’s go. – [Digital Assistant] Washed lilac. – Yeah washed lilac. That’s right. – [Digital Assistant] Accept put in. – [Digital Assistant]
Heel stripe, heel stripe. Lining, lining link. – Lining. – [Digital Assistant] Butter yellow color. – Ooh butter yellow.
– Double tap to activate. – Let’s do it. – [Digital Assistant]
Butter yellow color accept. – Okay. – [Digital Assistant]
Lining, lining click. Stich, stich link. – Let’s go with stiching. – [Digital Assistant] Washed lilac link. – That’s what I want. – [Digital Assistant] Accept put in. Custom Chuck Taylor All Star Tie-Dye black stich stich link. Laces, laces link. – Laces. (tongue clicking) – [Digital Assistant] Egret link. – They know exactly what
I want to do for this. – [Digital Assistant]
Casino, cherry blossom. – Cherry blossom. I’m guessing is a like a light pink. – [Mesa] Yep. – [Digital Assistant] Light aqua link. – Ooh, light aqua. She gets me every time. Maybe I’ll go back and
make the inside light aqua since I really want that color somewhere. – [Digital Assistant] Accept put in. Rose gold. – Yeah we’re going with
rose gold girl mmhmm. – [Digital Assistant] Accept put in. – I hope these turn out cute. – [Digital Assistant] Laces
laces, eyelets eyelets, tongue label, tongue label. – Tongue label. – [Digital Assistant]
White slash blue slash red. White slash black link. White link. – We’re going all white. – [Digital Assistant] Accept put in. Tongue label tongue label. Rubber sidewall rubber sidewall. – Rubber sidewall. – [Digital Assistant] Double tap. – I’m guessing that’s
like the rubber base? – [Mesa] Mmhmm. That’s what it looks like I think. – [Digital Assistant] White link. – I’m just gonna go all white. – [Digital Assistant] Accept put in. Rubber sidewall rubber sidewall. Sidewall text sidewall text link. Rubber sidewall, tongue
label tongue label, rubber side, sidewall text. – So you can put text on them which I definitely am going to. – [Digital Assistant] Fierce
fearless female, black print. – Fierce fearless female. Kinda love that a little bit but let’s see what our other options are. – [Digital Assistant] Fierce
fearless female black. Raise your voice black print. – Raise your voice. – [Digital Assistant]
Summer goals black print. – Summer goals. I means these kind of
would be summer goals. – [Digital Assistant] Summer time and the livin’s easy print. – It’s summer time and the living is easy. – [Mesa] Beach, oh S-Z-N-. Like beach season, but it’s beach szn. (laughing) – Right. Short forms obviously my phone
like can’t really read so. Okay. I like the first one. – [Digital Assistant]
Fierce fearless female. – Yeah we’re going fierce fear, fierce fearless female. It’s a tongue twister right there. Make sure I selected the right one. – [Digital Assistant] Minus none. Fierce fearless female black print. – Yeah. – [Digital Assistant] Accept put in. – It might be in black
but that’s kinda cute. It’ll be like the one bold piece of it. I’m guessing it just
lets me put my own text? – [Mesa] Mmmhmm I think so. – Instead of like the fierce female thing? – [Mesa] Yeah but it looks like this might be on the actual shoe. – Oh. I kinda like it on the chunky sole though. – [Mesa] Mmhmm. – I think I’m gonna leave that. – [Digital Assistant]
Sidewall text sidewall text. – Okay I think I’m gonna
go back to my interior and do that light aqua
since every time I heard it I was like, ugh, my heart. What colors are in the tie-dye? – [Mesa] Um it was like
pink, yellow, blue pastel. Maybe there was some green in there, I can’t quite remember. – [Digital Assistant]
Sidewall rubber sidewall. – Okay so we stopped screen recording ’cause my phone was
getting super overloaded and it’s like really hot now. Um but I’m done my shoe anyways so you saw the important thing. So I clicked done. – [Digital Assistant] Send, add to cart. Put in add to cart. – Gotta click add to cart. – [Digital Assistant]
Runs a half size large women’s add to cart. – Oh I didn’t select my size. Good one Molly. – [Digital Assistant]
Converse official site. Converse.com. 100% turn up the heat,
heading one, Converse, HGTPS. – [Mesa] Where it says Converse link, if you follow that all
the way to the right like with your finger. – [Digital Assistant] HGTPS colon slash. Members get free shipping. Converse. – See this is why I
don’t show you guys this in every video I shop on because like it’s this tedious. And for my shopping like “I
Tried Shopping On” series for all these different stores, some of these stores take me hours. Hours. I can’t even tell you
how much time I’ve spent for these “I Tried Shopping” series. Does it say if it’s my size 5? ‘Cause I can’t figure out
where, to confirm that. – [Mesa] Yes. – Got it great. – [Digital Assistant] Check out. Shipping information. – And we’ll say goodbye to you now. I hope you guys had fun
designing Converse with me. Let me know other stores you
wanna see me shop at next. What you wanna see from me in this “I Tried Shopping” series. And I’ll see you in a bit with my new custom platform Converse designed by me, a blind girl. (sighing) I have a new couch. And I have a new couch because
it’s three months later. (laughing) And it’s not because my shoes
took three months to make. Like I get it, I made custom
shoes, it’s gonna take a while. In fact it’s supposed to
take like six weeks or less. And the first pair did (laughs). (sighing) So. We get the notification a couple weeks after we filmed all
that stuff you just saw. And it said, your
package is being shipped. And we tracked the package. It like took a while. They shipped this slow,
this was no express mail. They were takin’ their snail mail time. And we see the date that it’s gonna come. And it didn’t arrive. So we’re like okay well
maybe it’s gonna come back. Didn’t arrive. So we go and we check
through the Converse website our info and it’s like
package sent back to sender. So we called UPS and we called Converse and apparently my apartment
number was not on the shipping. Which, it was. And so Converse says
that they’ve sent them back to their warehouse and there’s no way of retrieving them. Which I don’t know if they’re
just gonna destroy them which is a damn shame and
a damn waste of product. I really hope the stuff that
goes back to that warehouse, that they can’t sell, like
gets donated somewhere. But unfortunately knowing
the fashion industry I feel like that’s probably not the case. Which makes me very sad. And they said the only thing I could do is completely remake
them and reorder them. That took me so much time, so my wonderful assistant
Mesa reviewed the footage and as she watched the
footage designed the shoe. So if I do open these and
there’s like a detail off that you were like wait,
when she was making them it was like pink stitching
and now it’s purple or whatever. – [Mesa] Then it’s Converse’s fault because Mesa did it perfectly. (laughing) – Okay Mesa. (laughing) I’m just saying they need
to know the backstory just in case. And you guys should just know because this was a nightmare. Oh and they gave us a 20%
off coupon for our troubles. Thanks Converse. Molly like losing any opportunity to work with Converse ever. We placed that order
and you better believe we triple checked that
that apartment number was on our order. Another six weeks go by. (laughing) Mesa just like can’t handle this. – [Mesa] No, I’m hysterical at this point. I’ve lost it. – Lost it! So another six weeks go
by and we get another like Converse has shipped your shoes. And so once again it’s
like snail mail city. And we’re trackin’ our damn package for the last like three weeks of my life. It’s like it’s gonna be
delivered on the 25th. It’s gonna be delivered on the 28th. It’s gonna delivered,
like it keeps like slowly pushing the date back. And you better believe we continued to keep checking every day because we’re like, we’re
not missing this package. So we check yesterday and it said, attempt to be delivered failed because there’s no apartment number. We call UPS. UPS informs us that there
is no apartment number and we’re like “well look, “even if there’s no apartment number “you should’ve just left
it at my leasing office “like the instructions say. “Because with it saying
Molly Burke on the package, “like my apartment, the
leasing office knows, “they would just bring it to me.” They were like” it doesn’t say
Molly Burke on the package.” We’re like “who’s name does it say?” It says my assistants Mesa’s name. And we go to the Converse website to our like shipping order information and it says package for Molly Burke. Not Mesa Kronhaus. So we don’t know how on
earth this has happened. (laughing) And so we get on the phone with Converse. And thankfully this time the woman was far more understanding and apologetic and quite frankly baffled
as to why this has happened. Because she’s like, “I’m
looking at your order, “it says the apartment number
and it says Molly Burke.” – [Mesa] Her name was
Melissa, she was really nice. – Shout out to Melissa, thank you. (laughing) So she’s like, “give me
a minute I’m gonna go “talk to some people and we’re
gonna try to sort this out.” Oh and by the way we gave UPS, we were like okay can you please. They were like we’re gonna
attempt one more time tomorrow. So I was like please put
the apartment number. So they did and you could even see like it’s all blacked out now
because you know safety. But we could see when we got it it said my unit number but
there was like another sticker clearly underneath it that they had stuck that over yesterday. So thank god it was delivered. But Melissa goes off, she
comes back she’s like, “I hate to be a broken record, “it seems like it might be UPS’s problem.” Which is what they told us last time. They were like it’s on UPS, it wasn’t us we gave them
all the correct information. And then she goes away,
she comes back she goes, “Actually it does appear to be our fault. “Thank you for bringing
this to our attention “and we’re gonna work on
how Converse sends over “our delivery and order
information to UPS next time. “Here’s a 20% off discount
for your troubles.” So now I get another
lovely 20% off discount. So I really hope you
appreciate this video. ‘Cause it is has been a
struggle and a half to make and without further ado
we’re gonna open my shoes and I, I’m just like are these
gonna be like size eight? Is it gonna be like daises? Like what have they done? (laughing) It’s not even packaged nicely, literally. It’s just an empty box,
they didn’t even have, there’s not even my order form. Isn’t that weird? – [Mesa] Yeah. – Like it’s literally an empty box. That’s it, I’m like
that’s not nicely wrapped. But. Oh my god I was like is there no laces? Did they not (laughing) give me laces. Okay so it should be
tie-dye, pastel tie-dye. – [Mesa] Yes. – And it should have stuff written here. – [Mesa] It does. It’s supposed to say
fierce fearless female. – It is yeah. – [Mesa] It says ierce
arless female (laughs). – Are you kidding me? (laughing) Are you kidding me? – [Mesa] No (laughs). – You’re joking? – [Mesa] No (laughs). – No you’re joking. – [Mesa] Hold it up, it
says ierce arless female fierce fearless. (laughing) – I’m done with you Converse! I’m done! I’m so over this video. (laughing) You best believe I will
be calling Converse. I just can’t believe it. – [Mesa] We’re gonna call them and they’re gonna be like well the only
way we can send a new order is if you just recreate it. – Custom make them again. (laughs). I want a refund. (laughing) I just want a
refund that’s all I want. I don’t want a 20% off code. Save your 20% off. I don’t even want a 20%
off code with my refund. I just want my refund. That’s it. I don’t. Next month, you guys I came out with my own shoe line with Converse. (laughing) – Okay what do these ones say? – [Mesa] Those are, oh no! (laughing) Okay wait. Oh my god. (laughs) It says fierce
fearless female, fierce feaess. – Wait is it just cut off
or is it spelled wrong? – [Mesa] No it’s spelled wrong. It says F-E-A-E-S-S- (laughs). – How did they spell this stuff wrong? (laughing) Isn’t it just like a print
thing that they like stamp. – [Mesa] Yeah it should be. – Like it’s not, I’m sure
this is not hand painted. Like how did they, like I
thought maybe it was just cut off but it’s actually just spelled wrong. – [Mesa] (laughing) It’s spelled wrong. – Converse, Converse what
are you doing with your life? (laughing) Just don’t offer this service. (laughing) Let’s look deeper because
hopefully that’s the only flaw. Okay so it is a platform,
they got that right. Do they have the stripe up the back? – [Mesa] They do it’s lavender. – Cute. And then the shoe is white with rose gold? – [Mesa] Yes. – And what color’s the stitching? – [Mesa] Uh purple as well, like lavender. – Great and the inside? – [Mesa] Like a teal. – Okay.
– Aqua something. – And the? – [Mesa] Tie-dye. – And the colors kinda go with the? – [Mesa] Yeah I think
they look really cute other than the misspelling. (laughing) – So as long as somebody
doesn’t look close at my feet. – [Mesa] Right. – We’re good. I honestly, I’m shocked. – [Mesa] They’ll be like oh she’s blind she didn’t, (laughs) she spelled her own. – It’s not like I typed it in. Like it wasn’t a custom request. It was like one of their options. Like if I had done a custom request and I spelt it wrong like that’s on me. – [Mesa] Right. – Okay. – [Mesa] This is entirely on them. – And what color are the laces? – [Mesa] Pink. – Okay good. All right. These are them. They do fit. They are comfortable. I like the platform style a lot. I mean they’re pink and
purple and they’re pastel and they’re white so my entire wardrobe is pastel pink and purple and
white goes with everything. So these are like definitely
a huge win for my wardrobe like I think they’re super cute if nobody looks too close. I just don’t know where to go from here. (laughing) Do you know what’s crazy too? When we called to complain the first time like Mesa was the one chatting to them and she was like, “just so you know “like she’s a YouTuber, “she’s gonna be doing a video on this.” So you’d think, like a lot of companies, right or wrong, a lot of
companies will treat you differently in that circumstance. Like they’ll go above and
beyond, that extra mile, to make sure you get like
your product really fast or they’ll like, but
they clearly didn’t care whatsoever that this was gonna
be shared with everybody. Like they were like cool. Which leads me to be like if they didn’t, if they messed up my first order and they’ve clearly messed up this order how do they treat everybody else? If you want me to test
custom Vans, I know I said, or any other like custom shoe, I know I said at the
beginning of this video that the websites weren’t
accessible which is still true but if you want like I
could do it say like, I could tell Mesa or something what I want and she could get them delivered. And that way were not necessarily testing, like showing you how I
do it but I’d still be designing it from my head
and we’d be able to test if the other companies
who make custom sneakers do it better than Converse. And praise Jesus they better. All right. Future Molly popping in
there with another update. Wow Converse. Just wow. So you guys know at this
point that they completely messed up the second order we made. Now we had to make that order, like Mesa had to go in and
fully recreate the shoe because remember they
told us there was no way of retracing the design. Keep that in mind here. Now after we filmed this
botched video reveal we called them and you best believe Mesa had a word or two to say too them. And they were like we
can’t give you a refund. And they wanted me to send the shoes back. So to go out of my way, I
would have to wait for them to send me a return
thing, then I’d have to go out of my way to return the shoes to them and then they could remake me some, or at that point they
could give me a refund. But they could not give
me a refund without me sending the shoes back to them. – [Mesa] So they could
research what went wrong. – They could research what went wrong. And I was like okay well I
can send you all the photo and video evidence ’cause I’ve got lots. Anyways we had lengthy arguments, we went to supervisors then managers and all up the chain and around the block. And finally after much negotiation, a lot of arguments and Mesa heavily pulling the YouTuber card, they finally agreed to send me a new pair. Here’s the thing, we
didn’t have to remake them. What? They said before that there was zero way they would be able to
figure out my custom design. So we had to redesign them. But now no problem we’ll remake the shoes and get them sent off to you. And on top of that there was no like oh this six week wait period
’cause they’re custom made. They came to me within two weeks. Converse I’ve got questions. Here’s my new shoe. We inspected it heavily,
they are completely fine. It says, what does it say? – [Mesa] Fierce fearless female. – Fierce fearless female. It says it perfectly on both shoes, both sides of both shoes. All the other details are correct. We’ve got the rose gold
eyelets, eye holes, whatever they’re called. We’ve got the purple on the back, purple stitching, pink
laces, and the tie-dye tongue and the mint green, turquoise, aqua whatever you wanna call it on the inside. Mesa said this tongue is significantly less tie-dyed and vibrant but I believe it was the
same on the others as well, like one shoe had a more vibrant tongue. So if you’re a size five and
you want my botched shoes since I have to need
for them comment below and let me know if you
were to design custom shoes what would they look like? Would you go to custom order your shoes? Would you risk it? Okay back pack, back to past
Molly to end the video out. (upbeat music That’s it. That’s the end of this video. I have nothing left to
say for you Converse. But I’m about to jump on a call with ya. Talk soon, bye.

How I Shop Online Blind *Live Footage* (Custom Converse Fail)
Tagged on:                                                                                                                                                 

100 thoughts on “How I Shop Online Blind *Live Footage* (Custom Converse Fail)

  • June 25, 2019 at 7:44 pm
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    What do you think of the shoes I designed? Would you buy them if you saw them in stores?!

    Reply
  • August 21, 2019 at 10:25 pm
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    Made in China?

    Reply
  • August 21, 2019 at 10:56 pm
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    Well that was BS , I even got mad

    Reply
  • August 21, 2019 at 10:58 pm
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    Lowkey living for that tie dye tho lol

    Reply
  • August 21, 2019 at 11:30 pm
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    This brought me to tears of laughter!

    Reply
  • August 21, 2019 at 11:39 pm
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    I would also probably make pastel shoes with platforms since im 4'10, but wouldn't use the words (and then pray that they show up)

    Reply
  • August 21, 2019 at 11:55 pm
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    I'm literally crying I'm laughing so hard at the misspellings

    Reply
  • August 22, 2019 at 12:47 am
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    Jesus really is worthy of praise. It's not a joke phrase to throw on there.

    Reply
  • August 22, 2019 at 1:43 am
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    After seeing the fails Converse has with the custom shoes, I'm changing my mind. Also, when she brought up the "new" pair in the end, why do I get the sneaking suspicion that those may have been the original pair and they were like "wait, we have another pair exactly like that" and sent them the og pair

    Reply
  • August 22, 2019 at 2:12 am
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    I work in UX and am an accessibility expert…but clients often cut accessibility because there are no firm requirements in the US (other than it has to be accessible) and they’d rather risk a lawsuit and pay later to fix it if forced rather than do it right upfront. (Domino’s is currently fighting a ruling requiring them to make their site accessible). Would you be ok if I shared this video in a training for my team on the impacts of accessibility? Able-bodied people don’t get it. (Also, if YouTube falls through, you can make a decent living suing companies for inaccessible websites. And I fully support anyone who does that)

    Reply
  • August 22, 2019 at 2:18 am
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    If you called Converse again about the words they’d probably say: “oh, UPS must have done something”

    Reply
  • August 22, 2019 at 2:19 am
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    Molly: it’s gray
    Me: HOLY CARP DOPHINS ARE GREY WTF

    Reply
  • August 22, 2019 at 2:55 am
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    Holographic

    Reply
  • August 22, 2019 at 3:31 am
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    They look like bad knockoffs!! Talk about terrible quality control, and really awful customer service! It did make a hilarious video, though!

    Reply
  • August 22, 2019 at 3:35 am
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    Yes. Even tho it would be worse results for me in like a size 12 female u. S.

    Reply
  • August 22, 2019 at 4:00 am
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    “4’10.5” don’t get it twisted” haha you’re hilarious Molly😂😄

    Reply
  • August 22, 2019 at 4:28 am
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    I WANT THE EARSE EARLESS EMALE SHOES

    Reply
  • August 22, 2019 at 5:01 am
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    It’s at least a conversation starter. Lol man. Hope you keep them and get a refund.

    Reply
  • August 22, 2019 at 5:06 am
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    I would customize my shoes still. I live the idea and I would love the experiment. Also I love to argue. Lol

    Reply
  • August 22, 2019 at 5:49 am
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    Technically you could remove the words with nail polish remover and wear them

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  • August 22, 2019 at 5:54 am
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    the colour dolphin?? why not just say light/dark even heather grey like what the actual

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  • August 22, 2019 at 5:58 am
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    Omg. Oh converse. Yes please do a video on custom vans! I’ve been thinking about getting some. Would love to know if they’re as bad as converse.

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  • August 22, 2019 at 6:26 am
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    1:08 all the holosexuals are like
    ……. I believe that’s iridescent

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  • August 22, 2019 at 11:40 am
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    Iridescent luv yay molly

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  • August 22, 2019 at 12:01 pm
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    Oh molly

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  • August 22, 2019 at 12:09 pm
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    I’m sorry but I couldn’t stop laughing. Once you were like I’m done! I was just crying from laughing at your reactions. Converse needs to get their heads out of their butts and figure their crap out, no pun intended…

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  • August 22, 2019 at 12:26 pm
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    I have a blind friend and when we first started hanging out she had voice over really slow and then now we have known each other for a long time I can understand fast voice over

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  • August 22, 2019 at 12:41 pm
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    I’d make mine as ugly as possible cause why not

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  • August 22, 2019 at 3:36 pm
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    This was cappy off converse. I had a baffling thing with UPS recently. Basically I had a package with my fingerprints, and important stuff like that and it was supposed to be sent to Washington DC. And I found out a couple days later it was sent to my doctors office. Everyone was really confused.

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  • August 22, 2019 at 7:27 pm
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    Android always gets hot 💀😂

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  • August 22, 2019 at 8:29 pm
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    I listen to youtube ×2

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  • August 22, 2019 at 10:03 pm
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    I JUST SAW YOU IN A COMMERCIAL! Girl you DO get around! I was on my phone and herd your voice and sure as heck, there you are! Crazy. I don’t really watch tv much lol

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  • August 22, 2019 at 10:41 pm
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    OMG this is ridiculous! I'm so glad I've never been able to find Converse for my overly large feet and now I won't be looking anymore. What a load of back and forth crap!

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  • August 22, 2019 at 11:03 pm
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    i love it how Mesa is slowly dieing of laughter behind the camera xD, but what the heck converse don't you check those things before you ship ?!

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  • August 22, 2019 at 11:07 pm
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    I've custom ordered converse twice and haven't had any issues, but its been years. Mine were black with black checkerboard tongue slip ons I think.

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  • August 22, 2019 at 11:20 pm
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    Those are sooooooooo cute i love them but I'm size 8😢😭😭😭😭😭

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  • August 23, 2019 at 12:32 am
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    Who else thinks that it was a sponsored video (by Samsung) cause in her how I use tech video she said she uses the iPhone 6 or 7

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  • August 23, 2019 at 8:31 am
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    I HATE getting stuff shipped through ups 🙄🙄

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  • August 23, 2019 at 11:46 am
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    It would be amazing if you could ask your phone to do the action for you instead

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  • August 23, 2019 at 12:33 pm
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    It's like a pearl colour…

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  • August 23, 2019 at 2:20 pm
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    They are so cute!! I would def buy it!!

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  • August 23, 2019 at 2:21 pm
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    I don't think it was a misspelling but a printer thing where the letters got cut off though production. And it wasn't printed properly. Honestly idk why that happened I'm sorry.

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  • August 23, 2019 at 4:50 pm
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    So relieved you put in “right or wrong” when talking about the ”pleasing a youtuber” aspect. It really shouldn’t matter and to be honest it would sound so bad, really shitty, if not putting in that ”right or wrong”.

    Thanks Molly.

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  • August 23, 2019 at 7:32 pm
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    I am late to watching this. I get that filming the process is a lengthy prosess, but I am so truly facinated with voiceover, and I thank you for taking the time to show us. I did not k ow we had the technology for this. Just resently learned that maybe signlanguage -access will come to mobile phone, we live in such a cool world!
    Whan that is said, my favourite part og this is really «I am done with you!» 😄😂 I love that! Just perfect! Converse properly got a hard hit here! I also can not figure out how they could mess up the text! This was so funny!
    Just also wanted to add, I really do not care about clothes, makeup and all that stuff, but I honestly feel inspired with every video I watch here on the channel. Actually playing with the idea of finding out how to do makeup 🙀 I only use eyeliner on the lower eyelid every day, and mascara as well when I want to dress up 😂
    Listening to your audiobook, it is just wonderful! 💙💙

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  • August 23, 2019 at 9:28 pm
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    I got a pair of design your own converse now I am scared. I hope this doesn’t happen to me 😬😱😨😰

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  • August 24, 2019 at 12:58 am
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    i wish i could have your shoes but i’m a size 8 1/2 and i’m 12 sooo😬

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  • August 24, 2019 at 6:48 am
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    My mom and I love converse and so I was thinking about getting her a custom pair for Christmas or her birthday but after watching this, that isn’t going to happen! 😂😂 So shocking. You’d think they would do a better job and have better customer service than that. 🤦‍♀️

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  • August 24, 2019 at 1:24 pm
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    You should buy a bunch of clothes from Romwe I have been wondering how there clothes are and shipping and everything so please I love your videos so much and your such an inspiration ❤️

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  • August 24, 2019 at 10:50 pm
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    Hi Molly I was just wondering if you edited your videos and thumbnails by your self

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  • August 24, 2019 at 11:04 pm
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    I'm gLad I didN't order the custom converses I designed D:

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  • August 25, 2019 at 3:30 am
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    Molly: I turned the voice to slow for you sighties
    Voice assistance: jawbefipuhewaknsfqwefokneqwfhuipqbwekfasdeuipqbwhafsqewfjdnweafibqewjkafjs
    Molly: It is so SLOW to me

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  • August 25, 2019 at 4:36 am
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    The tye dye ones were awesome

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  • August 25, 2019 at 4:57 am
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    Self entitled much im a youtuber 🙄

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  • August 25, 2019 at 5:35 am
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    But waaiiittt, where was that second sweater from?! The one with blue, white, pinkish purple and like a frayed neckline

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  • August 25, 2019 at 7:26 am
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    The only reason i could think of the misspelling is because whoever programmed that saying misspelled it themselves, or converse is just “feaess”

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  • August 25, 2019 at 5:52 pm
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    GIRL!!!!! I got custom converse and went through a VERY similar issue. I AM San assistant so I deal with shipping/order/CUSTOM SHOES IS MY JOB. LITERALLY. (I work for B Street Shoes, we custom paint shoes). So my APT number didn’t end up on the package, but my UPS know me luckily and held the package and called me to let me know they have it

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  • August 26, 2019 at 12:04 am
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    I give you props I would not be able to live blind.

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  • August 26, 2019 at 8:15 am
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    The phone is holographic 😊😊😊😂

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  • August 26, 2019 at 6:02 pm
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    I love how she calls people "sighties"

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  • August 26, 2019 at 6:22 pm
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    This is hilarious lol

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  • August 26, 2019 at 9:01 pm
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    So bottom line is, with the money you spent on those shoes you should have 1-had better customer service and 2-had proper spelling. Lesson here = don't shop Converse. Got it!
    .

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  • August 27, 2019 at 2:04 am
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    Converse has left the chat.

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  • August 27, 2019 at 3:02 am
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    Yes please do another company!

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  • August 27, 2019 at 10:23 pm
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    I’m not trying to be rude or offensive but why do your eyes shake also love u ❤️ I’m not trying to be mean at all 😁

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  • August 28, 2019 at 1:16 pm
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    Please do Vans i wanna seethe difference

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  • August 28, 2019 at 6:50 pm
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    It's amazing that you remember all these colours even after so long.

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  • August 28, 2019 at 9:56 pm
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    The intro was so mood

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  • August 29, 2019 at 5:06 am
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    I’m conflicted because those shoes are really cute and I kind of want some but after watching this video I really don’t want to order from Converse

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  • August 29, 2019 at 5:07 am
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    You remind me SO much of JoJo just older or something lol. This is great

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  • August 29, 2019 at 5:14 am
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    I think the person making those shoes were a little bit touched. “Feaess”

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  • August 29, 2019 at 5:59 am
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    I think the word you were looking for is holographic😁

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  • August 29, 2019 at 8:06 am
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    How insane is this 🤯 btw, I’m in love with the tie dye shirt your wearing at the end of the video!

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  • August 29, 2019 at 9:00 pm
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    I literally spat my drink when Mesa showed the second spelling mistake 😂😂😂

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  • August 30, 2019 at 1:54 am
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    I kinda am going to design my own custom converse , looking for white ones to dye myself

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  • August 30, 2019 at 12:39 pm
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    1:10 holographic *

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  • August 30, 2019 at 4:41 pm
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    Holy cow! That was a struggle and a half! As someone that works in customer service and retail I do understand that they have to abide by policy, however, as large of a business as they are, there should be absolutely NOTHING in their policy that says refunds are not available if THEY have made a mistake (smaller businesses will sometimes have that policy). You purchased that shoe twice and they messed up BOTH times. That is absolutely grounds for a refund! Sorry I’m angry for you. Lol i am a size 5 and would LOVE those shoes (because I’m a spelling and grammar nerd so i just think it’d be funny to see how many people actually notice/care about the mistakes and then educate them on how important languages and spelling are.) if i were to design a shoe it would probably be mostly white with little pops of color (much like your design) but I’d probably change the text to something that makes a statement like “mental health is health too” or i just bought a shirt from another youtuber that said “health is wealth”. Idk, mental health is really important to me so i’d have to sit on it for a while. I love this video because it shows just how fierce and fearless of a female you can actually be. Love ya. 💜

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  • August 30, 2019 at 7:53 pm
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    Lmao I'll take your botched shoes, ya girl is poor and a size 5 lma

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  • August 30, 2019 at 8:48 pm
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    IRIDESCENT

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  • August 30, 2019 at 9:37 pm
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    Omg Molly I just saw and add for the dove body wash with u in it right before this vid

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  • August 30, 2019 at 9:44 pm
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    LEGIT OMG
    I'm watching this video and here I am, about to click onto the next one cuz it's the end of the video, and an ad comes up with MOLLY'S AD FROM DOVE!
    LOL

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  • August 31, 2019 at 4:07 am
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    The word is iridescent

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  • August 31, 2019 at 4:08 am
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    Opalescent😊

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  • August 31, 2019 at 6:33 pm
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    I’ve ordered custom converse and had no problem at all. Like literally no problem. They came in their custom box, came right on time, and were perfectly made. You gotta know that mistakes do happen.

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  • August 31, 2019 at 6:53 pm
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    Wow I will never buy converse again, that's the worst customer service I've ever heard.

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  • August 31, 2019 at 8:42 pm
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    When I saw, that the writing says "ierce, arless" I completely lost it 😂😂😂

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  • August 31, 2019 at 8:50 pm
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    Do new look plsssss there so amazing and universal

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  • September 1, 2019 at 3:52 am
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    That's kind of sketchy, how did Mesa's name get on the package?

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  • September 1, 2019 at 4:18 am
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    Grey, black and white Rose's with grey accents

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  • September 1, 2019 at 12:34 pm
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    I saw the first side of the show with the printing and I was like okay maybe it just cut it off or something THEN I saw the misspelling I would honestly just send them back

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  • September 1, 2019 at 1:03 pm
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    I bet there was an opposite effect than what you thought would happen when u mentioned you're a YouTuber! Some people think that's pretentious, so they probably purposefully messed anything up they could during that second exchange you had. Yikes, sorry you had that ridiculous experience! 🤦‍♀️ Yeah, accessible in what world?! 😝

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  • September 1, 2019 at 7:44 pm
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    Please do custom vans!

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  • September 1, 2019 at 7:45 pm
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    the converse are cute. the wording on the side was definitely all on them lol

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  • September 1, 2019 at 8:04 pm
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    Can someone tell me if there were some audio problems or my headphones was starting to broke?

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  • September 1, 2019 at 9:41 pm
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    The best part about this is that every time you wear those shoes you’ll laugh!! And my guess is we all will laugh cause we know about the misspellings! Ha! I cannot believe it.

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  • September 2, 2019 at 6:28 am
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    I’ve always wanted to do custom converse but after seeing this, nevermind

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  • September 2, 2019 at 6:25 pm
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    Iridescent

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  • September 2, 2019 at 6:54 pm
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    1:11 opalescent

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  • September 2, 2019 at 7:59 pm
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    I wouldn't buy this because if they would mess up on my shipping or the shoes I wouldn’t say anything because I'm shy and I would just waste my money. By the way I love you soooo much and I hope the best for you💜💖

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  • September 2, 2019 at 8:30 pm
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    This was totally ridiculous

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  • September 2, 2019 at 11:24 pm
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    The word you were looking for was holographic

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